Wallet and UPI billing

This page explains how you pay for managemate: a prepaid rupee balance that order fees draw from.

What you need before you start

An account with the wallet permission. Admins have it by default.
A UPI app on your phone to approve the top-up.

How the wallet works

Your workspace has one wallet, held in Indian rupees. You add money to it ahead of time, and managemate charges from that balance as you process orders. Because it is prepaid, there is no card on file and no monthly invoice to reconcile later.

Every workspace starts with a wallet. If the managemate team set an opening balance when they created your account, you will see it already credited.

Loading funds over UPI

managemate uses Razorpay to take UPI payments. The money lands in your wallet once the payment is confirmed.

Open the wallet area of your workspace.
Select the option to add funds.
Enter the amount in rupees you want to load, for example 2,000.
Continue to the payment step. Razorpay opens with your amount filled in.
Pay with your UPI app and approve the request on your phone.
Wait a moment for the confirmation. Your balance updates once Razorpay tells managemate the payment succeeded.

The credit is applied when the payment is confirmed, not the instant you tap pay. If your balance has not moved after a minute, give it a short while and refresh before trying again, so you do not pay twice.

How the per-order fee is charged

Your workspace has a per-order fee, set when your account was created and shown on your billing screen. Each time an order is processed successfully, managemate deducts that fee from your wallet once for that order.

The deduction is automatic. You do not approve each charge. What you control is the balance: keep enough loaded to cover the orders you expect, and top up before it runs low.

If your balance is too low to cover new fees, top up over UPI to keep order processing running smoothly.

Reading your ledger

The ledger is the full history of money moving in and out of your wallet. Every top-up and every order fee is one line, so you can trace any change in your balance back to its cause.

Each entry shows:

Direction, either a credit when money comes in or a debit when a fee goes out.
Amount, the value of that single entry in rupees.
Kind, what the entry was for, such as an order fee or a top-up.
Balance after, what your wallet held immediately after that entry. This makes the running total easy to follow line by line.
Date, when the entry was recorded.

To reconcile a day's spend, filter the ledger to that day and add up the debits. Each order fee is its own debit line, so the count of fee debits should match the number of orders you processed.

What success looks like

You have loaded funds when your wallet balance reflects the amount you paid and a matching credit appears at the top of your ledger. From then on, order fees show up as debit lines as orders go through.

Common problems

You paid but the balance did not change. Confirmation comes from Razorpay, so there can be a short delay. Refresh after a minute. If it still has not landed, check your ledger before paying again, and contact your managemate person with the payment reference if needed.
You expected a fee but do not see it. The fee is charged per successful order. An order that did not complete will not produce a debit.
The balance looks lower than you expect. Open the ledger and read the debit lines. Each order fee is listed separately, and the balance-after column shows exactly where the money went.

If you are still setting up, go back to getting started for the full first-run checklist.