Order tags & notes
Add context to any order, so your team knows what to do next.
Marketplace order screens give you a buyer name and a status, and not much else. Order tags and notes let you attach your own context to any order, so the next person who opens it knows exactly what is going on.
When you sell on Meesho, Flipkart and Amazon at once, an order is rarely just an order. One is waiting on a courier callback, another has a customer asking to change the size, a third is a repeat buyer you want to pack carefully. None of that fits into a marketplace status field, so it usually lives in someone's head or a side WhatsApp group. Order tags and notes give that context a permanent home, right on the order itself.
Tags are short labels you create for the situations that come up in your shop, like "colour query", "hold for stock", "fragile", or "VIP buyer". Notes are free text for anything that needs explaining in full. Because both sit on the unified order, they read the same whether the order came from Meesho, Flipkart or Amazon, so your team is not relearning a new system per marketplace.
Everything you add is tied to your workspace and visible to your team according to their role. A Pick and Packer sees the "fragile" tag at the bench, an Inventory Manager sees the "hold for stock" note, and the Admin sees the full picture. Nothing here touches your wallet; tags and notes are part of working an order, and the per-order fee only applies when an order is successful.
Built into order tags & notes
Custom tags you define
Create your own labels for the situations your shop deals with, then apply one or several to any order. Tags stay consistent across Meesho, Flipkart and Amazon orders.
Free-text notes on every order
Leave a written note when a tag is not enough, such as a customer request or a courier reference. The note stays attached to the order for anyone on the team to read.
Filter the inbox by tag
Pull up every order carrying a given tag, like "hold for stock" or "colour query", so exceptions do not get lost among normal orders across all three marketplaces.
Shared across your team
Tags and notes are visible to teammates based on their role and permissions, so a Pick and Packer, Inventory Manager and Admin all work from the same context.
Works alongside bulk actions
Once you have filtered orders by a tag, you can act on them together rather than one at a time, keeping exception handling quick.
Tied to the order, not a side channel
Context lives on the order in managemate instead of in chat threads or spreadsheets, so it is still there when the order is picked, packed or returned.
From setup to everyday use
- 01
Create the tags you actually use
Set up a small set of labels that match how your shop handles orders, for example "hold for stock", "fragile", or "address issue". Keep the list short so tags stay meaningful.
- 02
Tag and note as orders come in
As you work the unified inbox, apply tags and add a note where an order needs explaining. Anyone with access sees the same context the moment they open it.
- 03
Filter to find what needs attention
Use a tag to surface just the orders in that situation, regardless of whether they came from Meesho, Flipkart or Amazon, and clear them as a group.
In the day-to-day
For a shop with a packing bench
An Admin tags delicate items "fragile" and writes a note about extra bubble wrap. The Pick and Packer sees both at the bench and packs accordingly, without anyone having to message them separately.
For handling buyer queries across marketplaces
A customer on Flipkart asks to change the colour while another on Meesho wants to confirm the address. You tag each "customer query", note what they asked, and come back to all open queries by filtering on that one tag.
For stock that has not arrived yet
When an order needs an item that is out of stock, you tag it "hold for stock" so it is not packed early. Your Inventory Manager filters by that tag to see exactly which orders are waiting on the next batch.
Order tags & notes, answered
Can I create my own tags?
Yes. Tags are labels you define to match how your shop works, so you can keep them as specific as you need rather than fitting into a fixed set.
Do tags and notes work the same across Meesho, Flipkart and Amazon?
Yes. Because orders from all three marketplaces sit in one unified inbox, the tags and notes you add read and behave the same regardless of where the order came from.
Who on my team can see the tags and notes?
Visibility follows your team's role-based access and per-person permissions, so the people working an order, such as a Pick and Packer or Inventory Manager, see the context relevant to them.
Do tags or notes cost anything from my wallet?
No. Adding tags and notes is part of working an order. The usage-based fee from your prepaid INR wallet applies only to successful orders, not to annotating them.
Can I act on a group of tagged orders at once?
Yes. You can filter the inbox by a tag and then use bulk order actions on the result, so exception handling does not have to be order by order.
Where do the notes go after an order ships?
Notes and tags stay attached to the order, so the context remains available later if the order moves into returns, RTO or a refund.
Bring your marketplaces together
Tell us what you sell and where. We will set up your workspace and walk you through the first orders.