Cancellation and refund policy

Last updated 20 October 2026

This policy explains how cancellation and refunds work for managemate plans. It forms part of our terms of service. Administrators manage the plan from Settings → Subscription in the app, where they can change seats, cancel and see every payment, invoice and credit note. For a step-by-step guide, see Subscription in our documentation.

Free trial

Your first workspace includes a 60-day free trial for up to 5 users, with no card required. Nothing is charged during the trial, so there is nothing to cancel or refund. When the trial ends, the workspace is paused until a plan is purchased, and your data is kept in full. The free trial is available once per customer.

7-day money-back guarantee

If managemate is not right for you, you may cancel within 7 days of your first payment under our money-back guarantee, and the payments made for that workspace's plan are refunded. Access ends when the refund is issued.

• An administrator can use the guarantee from Settings → Subscription, or by writing to us at hello@managemate.in within the 7 days.
• The money-back guarantee is available once per customer, across all workspaces.

Cancelling your plan

You may cancel at any time. Your plan will not renew, and you keep full access until the end of the period already paid for. You can resume before that date at no extra cost.

When the paid period ends, the workspace is paused. Your data is kept, and an administrator can purchase a plan at any time to continue where you left off.

Apart from removed seats and the money-back guarantee, partial periods are not refunded.

Removing seats

Unused seats can be removed at any time. The remaining days of the current period are refunded to the original payment method, and your renewal reflects the new number of seats. A seat is in use while an active user occupies it, so deactivate a user first if you want to remove their seat.

Adding seats and changing billing

• Adding seats: additional seats are available immediately. They are charged for the days remaining in the current billing period, and are included in your renewal.
• Monthly or yearly: a change between monthly and yearly billing takes effect from your next renewal. The current period continues unchanged, so nothing is refunded or charged for the switch itself.

Payment issues

If a renewal payment does not go through, your workspace remains available for 7 days while the payment is retried. If it is still unpaid after that, the workspace is paused until a plan is purchased. Your data is never deleted when a workspace is paused.

Charges made in error

If a payment is taken in error, for example a duplicate charge for the same period, it is refunded to the original payment method. If you notice a charge you do not recognise, please write to us at hello@managemate.in and we will look into it straight away.

How refunds are paid

• Refunds are paid to the original payment method (card, UPI or bank account) through Razorpay. We cannot send a refund to a different account or payment method.
• Refunds typically arrive within 5 to 7 working days of being issued. The exact time depends on your bank or card issuer.
• We email you when a refund is issued, and a credit note for every refund is available from Settings → Subscription.

Prices are inclusive of all applicable taxes.

Contact us

For any question about cancellations or refunds, please contact us:

• Email: hello@managemate.in